<?php
include "general2.php";
include "connect.php";
include 'sendmailclient.php';


function rand_string( $length ) {
		$chars = "0123456789";	
		
		$size = strlen( $chars );
		for( $i = 0; $i < $length; $i++ ) {
			$str .= $chars[ rand( 0, $size - 1 ) ];
		}
		
		return $str;
	}
	
	
	
	
	 
  $username =$_REQUEST["username"];
  $email =$_REQUEST["email"];
  $department =$_REQUEST["department"]; 
   $subject =$_REQUEST["subject"];
  $urgency =$_REQUEST["urgency"];
  $message =$_REQUEST["message"];  
  
  
  //echo $currentPassword;
  //exit();
  if ($message =="")
  
  {
     header('Location: tt.php?err=1');
	 exit();
  }
  
  
  if ($subject =="")
  
  {
     header('Location: tt.php?err=2');
	 exit();
  }
  
  
  
  //get a TT number
  
  //$onestring = $username."<br>". $email. "<br>". $department . "<br>". $subject . "<br>" . $urgency . "<br>" . $mess;
  //echo $onestring;
   
  //exit();
  
   

$ttno ="TT" .date("Ymd") ."-". rand_string(5);
//echo $ttno;
$transID= generateTransID();

//$mess ="Dear ". $username ." use the smscode:   ". $smscode . "   to continue your registration";
//$mtype ="1";
//$response = sendSMS( $username,$phonenumber, $transID, $domain,$mess,$sender,$mtype);




$mysub = "[#". $ttno . "]: ". $subject;
$myMessage ="Dear <b>". $username. "</b>,<br><br>";
$myMessage .= "Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies<br><br>"; 
$myMessage .= "Ticket ID : <b>" . $ttno . "</b><br>";
$myMessage .= "Subject : <b>" . $subject . "</b><br>";
$myMessage .= "Department : <b>" . $department . "</b><br>";
$myMessage .= "Status : <b>Open</b><br>";
$myMessage .= "Priority : <b>" . $urgency . "</b><br>";
$myMessage .= "Email : <b>" . $email . "</b><br><br>";

$myMessage .= "Thanks for your interest in our service. " . "<br>";
$myMessage .= "<b>Support " . $domain."</b>";


$myMessage2 ="Dear <b>". $username. "</b>,\n\n";
$myMessage2 .= "Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies\n\n"; 
$myMessage2 .= "Ticket ID : <b>" . $ttno . "</b>\n";
$myMessage2 .= "Subject : <b>" . $subject . "</b>\n";
$myMessage2 .= "Department : <b>" . $department . "</b>\n";
$myMessage2 .= "Status : <b>Open</b>\n";
$myMessage2 .= "Priority : <b>" . $urgency . "</b>\n";
$myMessage2 .= "Email : <b>" . $email . "</b>\n\n";

$myMessage2 .= "Thanks for your interest in our service. " . "\n";
$myMessage2 .= "<b>Support " . $domain."</b>";

$mymail = sendmailtoclient($email,$myMessage,$myMmessage2,$mysub,$mfrom,$mfromname);


//send to admin

$mysub = "[#". $ttno . "]: ". $subject;
$myMessage ="Dear <b>". $username. "</b>,<br><br>";
$myMessage .= "Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies<br><br>"; 
$myMessage .= "Ticket ID : <b>" . $ttno . "</b><br>";
$myMessage .= "Subject : <b>" . $subject . "</b><br>";
$myMessage .= "Department : <b>" . $department . "</b><br>";
$myMessage .= "Status : <b>Open</b><br>";
$myMessage .= "Email : <b>" . $email . "</b><br>";
$myMessage .= "Priority : <b>" . $urgency . "</b><br><br>";
$myMessage .= "Message : <b>" . $message . "</b><br><br>";

$myMessage .= "Thanks for your interest in our service. " . "<br>";
$myMessage .= "<b>Support " . $domain."</b>";

$email1 = getAdminEmail($domain,"email1");
$email2 = getAdminEmail($domain,"email2");
$mymail = sendmailtoclient($email1,$myMessage,$myMmessage,$mysub,$mfrom,$mfromname);
$mymail = sendmailtoclient($email2,$myMessage,$myMmessage,$mysub,$mfrom,$mfromname);


$message = str_replace("'","^",$message);
$message = str_replace("\r\n"," ",$message);
$subject = str_replace("'","^",$subject);

$query ="INSERT INTO troubleticket (username, email,subject,department,ticketno,urgency,message,status,domain, dateused)  VALUES ('". $username."','". $email ."','". $subject."','". $department . "','".$ttno."','".$urgency."','".$message."','0','". $domain. "','". date('Y-m-d H:i:s')."')";
if(!$result= mysqli_query($con,$query))
{
  //echo mysqli_error($con);
 header('Location: tt.php?err=3');
  mysqli_close($con);
  die();
}
    header('Location: tt.php?err=0&cnt='.$ttno);
	 exit();
  
  

?>