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<title>About Crestwood Care Ltd</title>
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</head>
<body>
<!-- HEADER -->
<header class="site-header">
<div class="header-inner">
<div class="logo-mark">
<div class="logo-icon">CC</div>
<div>
<div class="logo-text-main">Crestwood Care Ltd</div>
<div class="logo-text-sub">Non-regulated home & community support</div>
</div>
</div>
<div class="header-contact">
<div>Call us: <a href="tel:+447724579799">07724 579 799</a></div>
<div>Email: <a href="mailto:info@crestwoodcare.co.uk">info@crestwoodcare.co.uk</a></div>
<div>Web: <a href="https://www.crestwoodcare.co.uk" target="_blank" rel="noopener">crestwoodcare.co.uk</a></div>
</div>
</div>
<!-- SIMPLE NAV (MATCH YOUR OTHER PAGES) -->
<nav class="primary-nav">
<a href="/">Home</a>
<a href="#">About</a>
<a href="/services">Services</a>
<a href="/#how-it-works">How it works</a>
<a href="/#areas">Areas we cover</a>
<a href="/career">Career</a>
<a href="/#contact">Contact</a>
</nav>
<!-- ABOUT HERO STRIP -->
<div class="page-wrapper">
<div class="about-hero">
<div class="about-hero-title">
<div class="pill">About Crestwood Care Ltd</div>
<h1>Putting People, Dignity and Independence at the Heart of Support</h1>
<p>
Crestwood Care Ltd is a non-regulated home and community support provider working across
<strong>London (Lambeth, Bromley, Croydon, Lewisham), Kent (Gillingham), East Sussex (Brighton), Milton Keynes and Oxford</strong>.
We exist to help adults live the life they choose, in the place they call home.
</p>
<div class="hero-badges">
<div class="hero-badge">Non-regulated support only</div>
<div class="hero-badge">Person-centred & outcome-focused</div>
<div class="hero-badge">Community-based, locally rooted</div>
</div>
</div>
<div class="about-hero-media">
<!-- ABOUT PAGE IMAGE PLACEHOLDER -->
<!-- In WordPress: replace src with your own team / client photo from Media Library -->
<img src="https://via.placeholder.com/900x550?text=About+Us+Image+Placeholder+%E2%80%94+Crestwood+Care"
alt="Crestwood Care team and clients" />
<div class="hero-note">
Replace this placeholder with a real photo of your team, a client interaction, or a community setting.
</div>
</div>
</div>
</div>
</header>
<!-- MAIN CONTENT -->
<main class="page-wrapper">
<!-- OUR STORY -->
<section class="wp-block-group">
<h2>Our Story</h2>
<p class="subheading">
Crestwood Care was created from a simple belief: that people should be able to receive reliable, high-quality
support without having to leave the place they know best — home.
</p>
<p>
After years of experience in health and social care, we saw the same challenges repeat themselves: families
struggling to find flexible, trustworthy support; people feeling rushed or overlooked; and staff who wanted to
do a great job but were stretched too thin. Crestwood Care Ltd was founded to offer something different —
a service that is <strong>small enough to care and large enough to deliver</strong>.
</p>
<div class="timeline">
<div class="timeline-item">
<div class="timeline-year">Our Roots</div>
<p>
Our leadership team brings together experience from frontline care, management, recruitment and community
work. We started by supporting individuals in London boroughs who needed practical help at home and
companionship, not clinical care.
</p>
</div>
<div class="timeline-item">
<div class="timeline-year">Our Growth</div>
<p>
As word-of-mouth grew, we expanded into <strong>Lambeth, Bromley, Croydon and Lewisham</strong>, then into
<strong>Gillingham (Kent), Brighton (East Sussex), Milton Keynes and Oxford</strong>. Throughout this
growth, our focus has remained the same: <strong>safe, consistent, non-regulated support that families can trust</strong>.
</p>
</div>
<div class="timeline-item">
<div class="timeline-year">Today</div>
<p>
Today, Crestwood Care continues to develop partnerships with housing providers, local authorities and
community organisations, while staying close to the people we support and the staff who deliver care every day.
</p>
</div>
</div>
<div class="quote-block">
“We don’t measure success only in hours delivered — we measure it in smiles, routines that work, reduced stress
for families, and people feeling safe in their own homes.”
</div>
</section>
<!-- MISSION, VISION, VALUES -->
<section class="wp-block-group">
<h2>Our Mission, Vision & Values</h2>
<div class="wp-block-columns">
<div class="wp-block-column">
<h3>Our Mission</h3>
<p>
To provide <strong>high-quality, non-regulated home and community support</strong> that helps adults live
safely, independently and with dignity in the communities they know and love.
</p>
</div>
<div class="wp-block-column">
<h3>Our Vision</h3>
<p>
A future where people do not have to choose between safety and independence. We want Crestwood Care to be
recognised as a trusted partner for families, commissioners and community organisations across all the areas
we serve.
</p>
</div>
</div>
<h3>Our Values</h3>
<div class="wp-block-columns">
<div class="wp-block-column">
<div class="card">
<div class="icon-placeholder">IMG</div>
<h4>Dignity & Respect</h4>
<p>
We treat every person as an individual with a unique history, culture and set of preferences. We always
ask, never assume.
</p>
</div>
</div>
<div class="wp-block-column">
<div class="card">
<div class="icon-placeholder">IMG</div>
<h4>Independence & Choice</h4>
<p>
Our role is to support people to do as much as they can for themselves, not to take over. We encourage
choice in daily routines, activities and goals.
</p>
</div>
</div>
<div class="wp-block-column">
<div class="card">
<div class="icon-placeholder">IMG</div>
<h4>Compassion & Reliability</h4>
<p>
Being kind is not enough — we also need to be reliable. Families and clients trust us to turn up, follow
through and communicate clearly.
</p>
</div>
</div>
</div>
<div class="wp-block-columns" style="margin-top:16px;">
<div class="wp-block-column">
<div class="card">
<div class="icon-placeholder">IMG</div>
<h4>Quality & Learning</h4>
<p>
We review our work, listen to feedback, and invest in training and supervision so that staff can grow and
practice safely.
</p>
</div>
</div>
<div class="wp-block-column">
<div class="card">
<div class="icon-placeholder">IMG</div>
<h4>Honesty & Transparency</h4>
<p>
We are clear about what we can and cannot do. We do not provide regulated activities such as personal care
or medication administration, and we always explain our role openly.
</p>
</div>
</div>
</div>
</section>
<!-- WHAT WE DO (NON-REGULATED EXPLAINED) -->
<section class="wp-block-group">
<h2>What We Do (and What We Don’t)</h2>
<p class="subheading">
Crestwood Care is a <strong>non-regulated provider</strong>. This means we focus on practical, social and
lifestyle support — not clinical tasks.
</p>
<div class="wp-block-columns">
<div class="wp-block-column">
<h3>Support We Provide</h3>
<ul class="badge-list">
<li>Companionship, conversation and emotional support.</li>
<li>Help with light household tasks (cleaning, laundry, tidying).</li>
<li>Meal preparation, snacks and hydration prompts.</li>
<li>Support with shopping, errands and community activities.</li>
<li>Wellbeing check-ins and daily living prompts.</li>
<li>Support with independence, confidence and routines.</li>
<li>Respite for family carers (sitting services, social support).</li>
</ul>
</div>
<div class="wp-block-column">
<h3>Support We Do Not Provide</h3>
<ul class="badge-list">
<li>Personal care (e.g. washing, dressing, toileting, continence care).</li>
<li>Medication administration or management.</li>
<li>Clinical or nursing tasks.</li>
<li>Any activity requiring CQC registration as a regulated provider.</li>
</ul>
<p class="small-print">
If you require regulated personal care or nursing, we will signpost you to appropriate CQC-registered
providers or work alongside them where our non-regulated support can complement their service.
</p>
</div>
</div>
</section>
<!-- HOW WE WORK & QUALITY -->
<section class="wp-block-group">
<h2>How We Work & How We Maintain Quality</h2>
<p>
We know that quality care does not happen by accident. It is the result of clear systems, good communication and
a culture that values people. Here is how we ensure our support is safe, consistent and person-centred.
</p>
<div class="wp-block-columns">
<div class="wp-block-column">
<h3>Person-Centred Planning</h3>
<ul class="badge-list">
<li>Every client has an individual support plan with clear goals and preferences.</li>
<li>We involve the person, their family (where appropriate) and other professionals.</li>
<li>Plans are reviewed regularly and updated when needs or circumstances change.</li>
</ul>
</div>
<div class="wp-block-column">
<h3>Matching & Continuity</h3>
<ul class="badge-list">
<li>We try to match the same staff to the same client wherever possible.</li>
<li>We consider skills, personality, interests and travel distance when matching.</li>
<li>We introduce staff properly so everyone knows what to expect.</li>
</ul>
</div>
<div class="wp-block-column">
<h3>Feedback & Improvement</h3>
<ul class="badge-list">
<li>We encourage feedback from clients, families and staff.</li>
<li>Any complaints are taken seriously and used to improve our service.</li>
<li>We track patterns (e.g. missed visits or late arrivals) and act quickly if something is not working.</li>
</ul>
</div>
</div>
</section>
<!-- SAFEGUARDING, TRAINING & STAFF SUPPORT -->
<section class="wp-block-group">
<h2>Safeguarding, Training & Staff Support</h2>
<p class="subheading">
The quality of our service depends on the people delivering it. We invest in safe recruitment, training and
ongoing supervision for all staff.
</p>
<div class="wp-block-columns">
<div class="wp-block-column">
<h3>Safe Recruitment</h3>
<ul class="badge-list">
<li>Right-to-work checks and identity verification.</li>
<li>Enhanced DBS checks where roles require them.</li>
<li>Reference checks from previous employers.</li>
</ul>
</div>
<div class="wp-block-column">
<h3>Training & Induction</h3>
<ul class="badge-list">
<li>Core induction covering roles, boundaries and non-regulated tasks.</li>
<li>Mandatory training in areas such as safeguarding, health & safety and confidentiality.</li>
<li>Additional training based on client needs (e.g. dementia awareness, mental health awareness).</li>
</ul>
</div>
<div class="wp-block-column">
<h3>Supervision & Support</h3>
<ul class="badge-list">
<li>Regular 1:1 supervision and team meetings.</li>
<li>Spot checks and quality monitoring visits.</li>
<li>Open-door culture where staff can raise concerns and suggest improvements.</li>
</ul>
</div>
</div>
<p class="small-print">
Safeguarding is everyone’s responsibility. Our staff are trained to recognise signs of abuse or neglect and to
follow clear reporting procedures in line with local authority safeguarding arrangements.
</p>
</section>
<!-- WHERE WE WORK -->
<section class="wp-block-group">
<h2>Where We Work</h2>
<p>
Crestwood Care provides non-regulated home and community support across:
</p>
<ul class="badge-list">
<li><strong>London:</strong> Lambeth, Bromley, Croydon, Lewisham</li>
<li><strong>Kent:</strong> Gillingham</li>
<li><strong>East Sussex:</strong> Brighton</li>
<li><strong>Buckinghamshire:</strong> Milton Keynes</li>
<li><strong>Oxfordshire:</strong> Oxford</li>
</ul>
<p>
If you are based just outside these locations, please contact us. We will always be honest about whether we can
support you directly or signpost you to other services.
</p>
<!-- MAP / IMAGE PLACEHOLDER -->
<div style="margin-top:14px;">
<img src="https://via.placeholder.com/1100x300?text=Service+Areas+Map+Placeholder"
alt="Map showing Crestwood Care service areas"
style="width:100%;height:auto;border-radius:8px;border:1px solid #e0d6c5;">
</div>
</section>
<!-- WORKING WITH US (FAMILIES & PROFESSIONALS) -->
<section class="wp-block-group">
<h2>Working With Us</h2>
<div class="wp-block-columns">
<div class="wp-block-column">
<h3>For Individuals & Families</h3>
<p>
Whether you are planning ahead, supporting a loved one from a distance, or responding to a change in
circumstances, we aim to make things as simple and transparent as possible.
</p>
<ul class="badge-list">
<li>Clear explanation of our role and non-regulated status.</li>
<li>Written support plans and agreements so everyone knows what to expect.</li>
<li>Named contact person for queries or concerns.</li>
</ul>
</div>
<div class="wp-block-column">
<h3>For Professionals & Partners</h3>
<p>
We welcome referrals and joint working with local authorities, housing providers, supported living schemes
and health & social care professionals.
</p>
<ul class="badge-list">
<li>Flexible packages to complement regulated care providers.</li>
<li>Outcome-focused reporting and attendance records available on request.</li>
<li>Open communication to support multi-agency working.</li>
</ul>
</div>
</div>
</section>
<!-- CALL TO ACTION -->
<section class="wp-block-group">
<h2>Talk to Us</h2>
<p>
If you would like to know more about Crestwood Care Ltd, our non-regulated services or the areas we cover,
please get in touch. We are happy to have an informal, no-pressure conversation about your situation.
</p>
<ul>
<li><strong>Phone:</strong> <a href="tel:+447724579799">07724 579 799</a></li>
<li><strong>Email:</strong> <a href="mailto:info@crestwoodcare.co.uk">info@crestwoodcare.co.uk</a></li>
<li><strong>Website:</strong> <a href="https://www.crestwoodcare.co.uk" target="_blank" rel="noopener">www.crestwoodcare.co.uk</a></li>
</ul>
<p class="small-print">
By contacting us you agree that we may store and use your information to respond to your enquiry, in line with
our privacy notice. We will not sell your data or use it for unrelated marketing.
</p>
</section>
</main>
<footer class="site-footer">
Crestwood Care Ltd · Supporting Independence with Dignity, Respect & Compassion.
</footer>
</body>
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